Heaven on Earth Event Design Studio
1009 SW Washington St, Peoria, IL 61602, USA
About This Wedding Arch Rental Service
Cook Rentals provides equipment for weddings and events, including tents, tables, chairs, linens, dance floors, and lighting, with services extending to potential wedding arch setups. Reviews indicate reliable delivery and quick setup in positive cases, often handled by courteous staff, but experiences vary with some reports of poor communication, last-minute issues, and inconsistent item quality. Pricing is frequently described as reasonable, and reservations may involve deposits with options for pickup or delivery.
Sumarizado pelo Grok
Additional Information
Common Styles
No specific wedding arch styles or designs are mentioned in the reviews; feedback primarily focuses on tents (e.g., 40x100 with stained wood poles), tables, chairs, and dance floors rather than arches.
Quality Rating
Fair
Delivery Time
Delivery is typically on time or 1-2 days prior to the event, with setup described as quick; some reviews note efficient takedown even in rain, though last-minute changes can occur.
Common Complaints
Poor communication (e.g., missed confirmation calls, no apologies for issues), rude or unhelpful staff attitudes, dirty or misrepresented equipment (e.g., unclean items, faulty lighting that sparks), last-minute cancellations or substitutions without alternatives, and disregard for smaller events.
Rental Terms
$40 deposit mentioned for some items; no reservation required for smaller rentals per initial advice, but contradicted in practice; cash payment on pickup day; large inventory claimed, with delivery options available but not guaranteed on holidays; pickup expected shortly after event (e.g., next day).
Customer Service Rating
Fair
Pricing Feedback
Generally positive, with descriptions of reasonable prices and fair value for money, especially for larger setups like tents and tables; no specific complaints about overpricing.
Setup Tips
No specific tips for wedding arches; general mentions include quick and efficient setup by staff, accommodation of last-minute requests, and careful handling to avoid property damage, with takedown feasible in rain if access is limited.
Location
Other Wedding Arch Rental Services in Peoria
I Do Events
5201 W War Memorial Dr Suite 533, Peoria, IL 61615, USA