American Party Rentals

(4.7)
83 reviews

About This Wedding Arch Rental Service

American Party Rentals provides event rental services including tables, chairs, linens, china, flatware, glassware, and lighting for weddings and other events. Customers frequently praise the company's responsiveness, on-time delivery and pickup, professional staff, and competitive pricing without hidden fees. Inventory is described as high-quality and extensive. While most reviews highlight smooth experiences and helpful coordination, even on short notice or for last-minute changes, one review reports issues with premature delivery, misplaced items, and disputes over refunds for unused rentals. No specific details on wedding arches are mentioned in the reviews.

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Additional Information

📋 Common Styles

No wedding arch styles or designs are mentioned or recommended in the reviews; the feedback focuses on other rentals like linens, tables, chairs, flatware, plates, and lighting.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery and pickup are consistently described as on time and prompt, with flexibility for tight schedules; no specific average times are provided, but services are noted as reliable and accommodating, including for short-notice events.

📝 Common Complaints

The primary complaint involves premature delivery without prior communication to the venue, leading to misplaced items (e.g., table linens and chairs) and refusal to refund for unused rentals; some frustration with blame-shifting and lack of accountability in one case.

📋 Rental Terms

Contracts state that the company is not responsible for refunding unused items once delivered; delivery and pickup services are included without exorbitant fees; flexibility for last-minute changes is offered, and items must be accounted for by the customer or venue.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Customers describe pricing as affordable, competitive, and the best among local options in the Triangle area; no hidden fees for delivery, setup, or after-hours services, providing good value for money compared to other rental companies.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches (or any items) are mentioned; reviews indicate the company handles delivery and pickup professionally, with staff offering creative advice for arrangements like outdoor seating.

Location

Other Wedding Arch Rental Services in Durham