Cottage Luxe Event Rentals
📍 6001-107 Chapel Hill Rd, Raleigh, NC 27607, USA
Cottage Luxe Rentals specializes in high-end furniture and decor for weddings and events, including chairs, tables, bars, and lounge seating. Customers frequently praise the excellent quality of items like the Eden X-Back and Paloma chairs, with seamless delivery, setup, and pickup services that are typically on-time and efficient. The company is noted for flexibility in handling changes, such as Covid-related postponements, and provides partial refunds in cancellation cases. While pricing is not discussed, the overall experience is described as professional and accommodating, though one review highlighted dissatisfaction with refund policies in a tragic personal circumstance.
Common Styles
Reviews do not specifically mention wedding arch styles or designs. Instead, they highlight elegant and luxurious furniture options such as Eden X-Back chairs, Paloma chairs, Raleigh Chairs, Hemingway bars, lounge seating, and pieces from the Signature collection, which are recommended for outdoor and indoor wedding setups to create inviting and classic looks.
Quality Rating
Excellent
Delivery Time
Delivery and setup are described as efficient and seamless, often occurring the next day after inquiry or on the scheduled wedding day with precise on-time arrival; pickup typically happens the following day.
Common Complaints
The primary complaint is a lack of full refund for a cancellation due to the bride's death shortly before the event; other reviews mention challenges with Covid cancellations but note partial deposit refunds as fair.
Rental Terms
Policies include flexibility for date changes (e.g., due to Covid), partial deposit refunds (half in one cancellation case), and collaboration with planners for custom designs; no full guarantees are detailed, but services emphasize accommodation and seamless execution.
Customer Service Rating
Excellent
Pricing Feedback
No specific feedback on pricing or value for money is mentioned in the reviews.
Setup Tips
No customer-provided setup, maintenance, or care tips are mentioned; reviews indicate that the professional team handles all arrangement, lining up items precisely (e.g., chairs on lawns), and ensures everything is placed correctly indoors and outdoors, with hassle-free delivery and pickup.