Milestone Events Group
📍 3663 N Laughlin Rd STE 200, Santa Rosa, CA 95403, USA
Customer reviews for Milestone Events Group, which manages wedding venues and coordination including rental elements like decor, reveal a mixed experience. Positive aspects include beautiful venue settings such as Truett Hurst with natural features like flower arches, responsive individual coordinators, and seamless day-of execution when staffed well. Common practical details highlight the importance of requesting specific coordinators to avoid turnover-related stress, flexibility in vendor partnerships, and potential last-minute venue changes due to external factors like fires. Potential customers should note varying communication quality, with some praising quick responses and others reporting defensiveness or unresponsiveness. Rental processes involve detailed schematics and modifications, but issues like overlooked items or hidden fees can arise. Venues are praised for aesthetics and amenities, though direct bookings are sometimes recommended to avoid coordination hassles.
Common Styles
Flower arches are the only style mentioned, described as a natural venue feature at Truett Hurst for photos.
Quality Rating
Unknown
Delivery Time
Unknown
Common Complaints
While complaints focus on coordination and venue management rather than arches specifically, recurring issues include staff turnover leading to changes in coordinators, miscommunications about storage and setup (e.g., decor left outside or not packed properly), unfulfilled promises like missing food items or amenities, defensive responses to concerns, hidden fees or upcharges on rentals, and last-minute venue changes increasing costs.
Rental Terms
Rentals involve detailed orders and schematics reviewed months in advance, with flexibility for modifications and removals under exceptional circumstances (e.g., venue changes due to fires). Some reviews note waived fees like buy-out for catering under minimums, but others highlight unexpected additional costs for site fees, tables, chairs, and wine when switching venues. Contracts may include amenities like dance floors, but discrepancies can occur. Vendors may charge more when working through Milestone.
Customer Service Rating
Mixed, ranging from Excellent (praise for specific coordinators like Marissa, Paige, Arianna, Liliana, Kristine, Leslie, Mikaela, and Amanda for responsiveness, enthusiasm, and seamless execution) to Poor (criticism for unresponsiveness, defensiveness, lack of enthusiasm, sudden staff changes without proper handover, and failure to honor contracts).
Pricing Feedback
Feedback is mixed; some appreciate value through one-stop vendor lists, reasonable venue pricing, and waived fees, viewing it as good value for seamless service. Others criticize hidden charges, upcharges by exclusive vendors, unexpected cost increases (e.g., $3000 adjustment due to venue switch), failure to honor original contracts, and pressure for more money, suggesting direct venue booking to avoid added expenses.
Setup Tips
Include an umbrella for outdoor stations like charcuterie to protect from elements. Clearly communicate vendor roles to avoid complications with separate planners. Review and catch schematic errors early, especially for included amenities like dance floors. Provide detailed decor lists for pack-up to ensure all items are returned. For rehearsals, confirm storage spaces in advance to avoid outdoor exposure for delicate items like florals.