Party, Tents and Event Rentals

(3.7)

24 reviews

About This Wedding Arch Rental Service

Party Tents & Events (PTE) in Santa Rosa provides rental services for event equipment including tents, tables, linens, and turf, often used for weddings, funerals, and outdoor gatherings. Customer experiences vary, with praise for responsive and proactive staff like Yuri and Allen who assist with planning and adaptations, but complaints about equipment mixups, delivery delays, and return disputes. Self-pickup and return options are available, with some minimum order requirements for delivery; fair pricing is noted, though reliability issues can add stress during events.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews, as the feedback focuses on tents, tables, linens, and turf rather than arches.

⭐ Quality Rating

Fair

📋 Delivery Time

Delivery and setup times are not consistently detailed, but issues include being 1 hour late in the morning and 1.5 hours late in the afternoon for a wedding, with quick hand-delivery of corrections in one case before opening hours; no clear average is established.

📝 Common Complaints

Common issues include equipment mixups (e.g., wrong table stems, incorrect turf sizes), abrupt reservation cancellations, late deliveries or setups, charging for unused or lost items, unresponsive or condescending staff, and difficulties obtaining refunds.

📋 Rental Terms

Signed contracts are used but can be cancelled abruptly; minimum delivery amounts are required for free delivery, otherwise self-pickup is necessary; returns involve separating used and unused items, with potential charges for discrepancies; partial discounts (e.g., $200 off a $1500 order) may be offered as compensation, but refunds for unused items are not easily obtained.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Pricing is described as fair with good value for selections and short-notice additions; however, costs like $160 for an unused popup tent led to refund requests that were not pursued due to exhaustion, and a $200 discount was seen as insufficient compensation for major errors on a $1500 order.

📋 Setup Tips

Double- and triple-check all rented items upon receipt to avoid mixups; for returns, video record and count items as proof to prevent charges for unused or lost pieces; when using turf, tape pieces together and stake them down for secure installation.

Location

Other Wedding Arch Rental Services in Santa Rosa