Extravaganza-Marquee Letters & Events
📍 1200 Placid Ave Suite 400, Plano, TX 75074, USA
Customer reviews for this event rental business, which includes marquee letters and decorations often used in weddings and events, highlight mixed experiences. Positive feedback praises the quality and impressiveness of marquee letters, professional and flexible staff, on-time setup and pickup when services are provided, and excellent communication. However, several complaints focus on reliability issues, such as no-shows for prepaid rentals, unresponsive communication via phone and email, and instances of rude or discriminatory service refusals based on event themes. No specific details on wedding arches are mentioned, but the rentals appear suitable for various events including corporate, conferences, and parties in the Dallas area.
Common Styles
Marquee letters (e.g., custom illuminated letters for events like 'B-O-O' or other phrases) are the most frequently mentioned style, with references to their use in weddings, conferences, corporate events, and parties. General decorations are also noted, but no traditional wedding arch styles like floral or wooden arches are specifically described.
Quality Rating
Good
Delivery Time
On-time delivery and setup is mentioned in positive reviews for events like conferences, with prompt pickup afterward; however, no specific average time frames (e.g., hours or days in advance) are provided, and one review reports complete failure to deliver despite prepayment.
Common Complaints
Failure to deliver prepaid items (e.g., no-show for a corporate event), unresponsive communication (unanswered calls, full voicemail, no email responses over months), rude or discriminatory service (e.g., hanging up and refusing rentals for Halloween parties due to personal beliefs), and overall poor professionalism.
Rental Terms
Rentals involve signing a rental agreement and prepayment; services include delivery, setup, and pickup. There are no explicit guarantees mentioned, but one review notes flexibility for changes (up to three times). Refusals can occur based on the owner's personal beliefs regarding event themes, such as Halloween parties.
Customer Service Rating
Fair
Pricing Feedback
No specific feedback on pricing or value for money is provided in the reviews.
Setup Tips
No specific setup, maintenance, or care tips are mentioned; positive reviews only note that setup and pickup are handled professionally and on-time when the service occurs.