Top Tier Event Rentals

(4.6)
39 reviews

About This Wedding Arch Rental Service

Top Tier Event Rentals receives mixed feedback from customers, with strong praise for customer service, inventory variety, communication, and pricing value in many reviews, particularly from event planners and repeat clients. However, there are notable complaints about staffing reliability, such as late or missing staff, incomplete deliveries (e.g., insufficient plates and silverware), and slow cleanup. While the company is commended for flexibility, refunds in some cases, and professional teams, potential customers should verify backup plans for staffing and ensure clear communication for rentals to avoid stress on event days. No specific details on wedding arches are mentioned in the reviews.

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Additional Information

📋 Common Styles

None mentioned or recommended in the reviews.

⭐ Quality Rating

Unknown

📋 Delivery Time

Unknown

📝 Common Complaints

Issues with incomplete orders (e.g., missing plates, silverware, and glass breakage), unreliable staffing (late arrivals, no-shows without backups, slow cleanup), and wasted rentals due to staffing shortages; some delays in responsiveness for quotes and bookings.

📋 Rental Terms

Refunds provided for missing or late staffing services; flexibility with changes and rescheduling (e.g., due to COVID); no specific policies on guarantees or terms for rentals mentioned beyond general professionalism and timely delivery.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Generally positive, described as cheap, reasonably priced, and competitive for the value, with a good variety of inventory; one instance of a rental feeling like a waste due to underutilization from staffing issues.

📋 Setup Tips

None mentioned for wedding arches; general advice includes confirming staff familiarity with venues and backup plans for staffing to ensure smooth setup and operation.

Location

Other Wedding Arch Rental Services in Dallas