Simply Chic Rentals

(4.3)
63 reviews

About This Wedding Arch Rental Service

Simply Chic Rentals offers a variety of wedding and event rental items including decor, linens, dishware, silverware, projectors, and more, with options for pickup, delivery, and showroom visits to visualize selections. Customers frequently praise the reasonable pricing, easy ordering process, responsive communication, and smooth pickup/drop-off procedures, including inventory checklists and full deposit refunds when items are returned in good condition. However, experiences vary, with some reporting issues related to item quality and staff interactions. Delivery is noted as punctual where used, and changes to orders are generally accommodated flexibly.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews; feedback focuses on general decor items like centerpieces, linens, chargers, and signage rather than arches.

⭐ Quality Rating

Fair

📋 Delivery Time

Reviews mention delivery as 'right on time' or punctual when opted for, but no specific average times or durations for setup are detailed; pickup and drop-off processes are described as quick and easy.

📝 Common Complaints

Poor condition of rental items (e.g., aged, damaged, bent, or non-functional like projectors and heaters); rude or condescending customer service from staff (particularly Beverly and James); abrupt order cancellations; unexpected fees (e.g., $100 unloading charge); and discrepancies between showroom items and actual rentals.

📋 Rental Terms

Full deposit refunded upon proper return; pricing is non-negotiable and listed on the website; orders can be edited easily; showroom visits are free; delivery and pickup options available (with potential fees); inventory checklist used during pickup; customers advised to inspect items before signing contracts; reservations are not guaranteed until confirmed.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Overwhelmingly positive, with customers describing prices as reasonable, affordable, the best around, unbeatable, and fair compared to competitors; some note it as a key reason for choosing the service despite occasional issues elsewhere.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches or items are provided; general advice includes using the inventory checklist during pickup, inspecting items in the showroom beforehand, and opting for delivery to avoid unloading fees if assistance is unavailable.

Location

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