TLC Event Rentals

(4.5)
43 reviews

About This Wedding Arch Rental Service

TLC Event Rentals provides a range of event items including tents, tables, chairs, linens, lighting, and patio heaters, suitable for weddings and other events. Customers frequently praise the company's responsiveness, on-time delivery and pickup, and affordability, with many noting high-quality items and professional setup assistance like site visits for tent placement on sloped yards. However, some reviews highlight issues such as missing items, delayed arrivals, communication lapses, and faulty equipment, though the company has resolved complaints in certain cases to ensure customer satisfaction.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews; discussions focus on general event items like tents (e.g., 20x50 tent), tables, chairs, and linens rather than arches.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery and pickup are typically described as on-time, with one instance of a 20-minute resolution for a missing item and another of arrival one hour before the event; no average setup time is specified.

📝 Common Complaints

Common issues include missing or shorted items (e.g., tables, linens), poor communication or lack of response to inquiries, faulty equipment, improper installation, and delayed deliveries on event days.

📋 Rental Terms

Limited details are provided; the company accommodates order additions, conducts site visits for setup planning, and has made efforts to resolve complaints post-event, but no specific policies, guarantees, or rental durations are mentioned.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Pricing is generally viewed as affordable and reasonable, offering good value for money, though one review suggests lower prices may correlate with service shortcomings ('you get what you pay for').

📋 Setup Tips

One review mentions a site visit to visualize tent placement and table setup on a sloped yard; no other specific tips for setup, maintenance, or care of arches or related items are provided.

Location

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