Quest Events Austin

(4.1)
67 reviews

About This Wedding Arch Rental Service

Marquee/Quest Event Rentals in Austin receives mixed feedback from customers for wedding and event rentals, including dance floors, tables, chairs, and linens. Positive aspects include high-quality items at competitive prices in some cases, accommodating staff, and reliable delivery. However, common issues involve dirty or damaged equipment, sizing errors, lack of flexibility with add-ons like heaters, and inconsistent customer service. Delivery fees can add significant costs, especially for multi-item rentals or weekend events, and customers advise verifying inventory and sizes in advance to avoid last-minute changes.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

The reviews do not specifically mention or recommend any wedding arch styles or designs. Most feedback focuses on other rental items like dance floors, tables, chairs, and linens rather than arches.

⭐ Quality Rating

Fair

📋 Delivery Time

Limited details are provided; one review mentions a 20-minute wait for pickup of a single table, and another notes delivery on a specific date (Dec 8th, 2024) without time specifics. No average setup or delivery time is clearly indicated across reviews.

📝 Common Complaints

Dirty or stained equipment (e.g., yellowed dance floor, stained linens), broken or old items (e.g., missing screws on table legs, unmaintained gear), incorrect sizing or inventory issues (e.g., wrong tablecloth sizes, last-minute substitutions), poor communication (e.g., language barriers, unresponsiveness), refusal of refunds or blame-shifting, and high delivery fees for add-ons.

📋 Rental Terms

Policies include no rentals of certain items like heaters for tents not provided by the company, potential multiple delivery fees for separate vendors, confirmed orders that may change due to inventory shortages close to the event date, and no refunds mentioned for sizing discrepancies or damaged items, with blame sometimes placed on the customer.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Feedback is mixed; some customers note prices are significantly cheaper than competitors and good value, while others describe them as highly priced, with very expensive delivery fees (especially for Sundays or multiple items) reducing overall value.

📋 Setup Tips

Customers recommend checking rented items upon pickup or delivery for damage (e.g., verifying table stability before leaving due to cold weather or time constraints), confirming table sizes and linen fits in advance to avoid pooling or mismatches, and planning for potential last-minute inventory changes by visiting the rental location if possible.

Location

Other Wedding Arch Rental Services in Austin