Madison Party Rental

(4.7)

30 reviews

About This Wedding Arch Rental Service

Madison Party Rental receives predominantly positive feedback for event rentals, including tents, tables, chairs, and pipe/draping setups suitable for weddings and outdoor gatherings. Customers highlight reliable on-time delivery, professional setup and teardown, and responsive communication, with most experiences described as stress-free. Pricing is frequently noted as reasonable and competitive compared to other vendors. However, there are isolated reports of delivery delays, particularly for weddings, leading to added stress and no resolution from the company in one case. Rentals often include options for early delivery at an extra fee, and setup can be completed in under two hours for standard tents.

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Additional Information

📋 Common Styles

The reviews do not explicitly mention wedding arches, but 'pipe/draping' is referenced once in the context of a graduation party setup, which is commonly used for arch-like structures in events. Tents are the most frequently mentioned rental item, with sizes such as 16'x16', 20'x30', and 40'x80' described for weddings and large gatherings.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery is typically on time, with setups completed efficiently (e.g., tent setup in under 2 hours). Some rentals are delivered 1-2 days in advance for preparation, though one review reported significant delays of 2+ hours on the event day.

📝 Common Complaints

The most notable complaints include late delivery and pickup causing stress and extra fees (e.g., for a park after hours), lack of response to customer frustrations, tables being smaller than expected, and an isolated incident involving workers potentially having COVID. Setup was described as lackadaisical in one case, leading to family assistance and liability concerns.

📋 Rental Terms

Rentals may incur extra fees for early delivery or after-hours pickup. Package deals are available for events like graduations. No specific guarantees are mentioned, but one review notes that early delivery was not fully honored without refund. Standard delivery and setup are included, with options for professional installation.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing is generally praised as reasonable, competitive, and often less than half the cost of other vendors, providing good value for money. Some customers found costs acceptable within budget, though after-hours pickup fees were noted as potentially high relative to rental costs.

📋 Setup Tips

For tent setups in stormy conditions, secure posts with massive cement blocks to ensure stability. Check rental item dimensions (e.g., table sizes) in advance to avoid surprises. Allow extra time for setup by having family or friends available if delays occur, and consider early delivery for preparation (e.g., 1-2 days ahead).

Location

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