Event Essentials
📍 6551 Ronald Reagan Ave, Madison, WI 53704, USA
Event Essentials specializes in event rentals for weddings and gatherings, offering a wide inventory including tents, tables, chairs, linens, lighting, and decor. Customers frequently praise the professional and responsive staff, seamless planning process, on-time delivery and setup, and high-quality items that meet or exceed expectations. While most experiences are positive, one review noted challenges with obtaining quotes and high delivery fees, leading to choosing a competitor. Rentals are reliable for both small and large events, with emphasis on customization and support throughout planning, setup, and teardown.
Common Styles
No specific wedding arch styles or designs are mentioned in the reviews; feedback focuses on general event rentals like tents, tables, chairs, linens, lighting, and chandeliers for weddings and gatherings.
Quality Rating
Excellent
Delivery Time
Delivery and setup are described as prompt and on time, with crews communicating arrival times; no specific average duration is provided, but the process is noted as smooth and efficient from drop-off to teardown.
Common Complaints
The primary complaint involves difficulties obtaining quotes (taking up to two weeks), slow responses to questions, and high delivery/pick-up fees ($700 on a $1000 rental), leading some customers to seek alternatives despite higher costs elsewhere.
Rental Terms
Limited details are provided; rentals include options for delivery, setup, and teardown by the company, with clear quotes once obtained. One review mentions the need for customers to consider trailer rentals for self-pickup due to item volume, but no explicit guarantees or policies like damage waivers are detailed.
Customer Service Rating
Excellent
Pricing Feedback
Customers view pricing as offering good value for the quality and service provided, even if tents or other items could be cheaper elsewhere; the exceptional customer service and inventory access are frequently cited as worth the cost, especially for smaller budgets.
Setup Tips
Setup crews communicate arrival times in advance; staff handle professional installation and teardown efficiently. For self-pickup, customers should ensure access to trucks or trailers due to the volume of items. Items match descriptions and require no additional maintenance tips beyond standard care.