Buffalo Tent Rental

(4.2)
15 reviews

About This Wedding Arch Rental Service

Buffalo Tent Rental provides event rental services including tents, tables, chairs, linens, lighting, heaters, and other equipment for weddings and similar events. Reviews indicate mixed experiences: many customers praise the professional setup, clean and high-quality items, accommodating service during last-minute or pandemic-related bookings, and fair pricing (e.g., a 40x40 tent package at $5500). However, some report significant delays in delivery and setup (e.g., promised evening setup occurring late the next day), equipment issues like malfunctions or dirtiness, and poor communication or refund handling. No specific wedding arch rentals are mentioned, with focus primarily on tents and related accessories.

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Additional Information

📋 Common Styles

The reviews primarily discuss tent styles rather than arches, with common mentions of white tents with sides and windows, large frame tents (e.g., 40x40 foot and 30x20 foot sizes), and basic setups including sidewalls for privacy. No wedding arch designs are explicitly mentioned or recommended.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery and setup times vary; some report quick turnaround (e.g., tent setup within 1 hour of booking), on-time professional service, or accommodations a few days before events. However, delays are noted, such as a promised Thursday evening setup occurring from 2:00 pm to 8:00 pm the next day, or complete no-shows on the morning of events.

📝 Common Complaints

Reliability issues including late or failed setups with poor communication (no prior notification of delays like flat tires or venue access problems); equipment defects such as broken tables, stained linens, dirty tent ceilings, non-functional lights or heaters, and missing items; refund disputes where the company attributed problems to user error; and tents not accommodating expected guest numbers comfortably.

📋 Rental Terms

One review mentions a guarantee for complete setup by a specific time (e.g., evening of June 17th for a June 19th wedding), though it was not met. The company claims no refunds for user error (e.g., heater issues). No other detailed policies like duration, deposits, or cancellation terms are specified.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Customers frequently describe pricing as fair, affordable, and offering good value for money (e.g., 'worth it' for wedding packages, 'great and fair pricing' during last-minute pandemic bookings, and specific quote of $5500 for a 40x40 tent package). Some express frustration over costs when issues occurred, leading to additional expenses like purchasing replacement equipment.

📋 Setup Tips

For heaters, the company instructed holding the ignition button down for 10-15 minutes to start, though this was reported as ineffective and cumbersome. Reviews otherwise note efficient, professional setups by staff, but no proactive maintenance or care tips from customers; one positive example includes constructing a plywood floor in winter for stability.

Location

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