Buffalo Party Rental

(4.2)
35 reviews

About This Wedding Arch Rental Service

Buffalo Party Rental provides tent and equipment rentals for weddings and events, with customers reporting mixed experiences. Positive feedback highlights reliable delivery, easy setup assistance, and items in good condition, while issues include occasional no-shows, overcharging, and unprofessional staff interactions. Rentals often involve advance booking, with options for delivery, pickup, and returns within a few days. Pricing is generally seen as reasonable but can include surprise fees.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews; feedback focuses on tents and general party equipment rather than arches.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery and setup times vary; some reviews note on-time drop-offs and pickups, advance booking over a year with last-minute timing confirmations, or no-shows. No average time is specified, but short-notice accommodations (e.g., two weeks) are mentioned positively.

📝 Common Complaints

Common issues include overcharging or nickel-and-diming (e.g., inflated fees for broken items), no-shows without refunds, unresponsive communication (unanswered calls, no quote follow-up), unprofessional or rude staff behavior, and faulty equipment (e.g., grill not heating properly).

📋 Rental Terms

Terms include full charges even for no-shows, promises of refunds that may not be fulfilled promptly, flexible return policies (e.g., pickup on Friday and return the following Monday), and charges for damages like broken glassware (with discrepancies in pricing reported). Advance booking is common, but details like names and dates may not always be recorded accurately.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Pricing is often described as reasonable and fair, offering good value for tents, chairs, and tables, with some customers appreciating savings compared to competitors. However, complaints highlight unexpected fees and being 'nickel and dimed,' making it feel less worthwhile despite lower base costs.

📋 Setup Tips

Setup is generally easy, with staff assistance recommended for placement decisions (e.g., for tents and dance floors). Warehouse staff can help load items carefully to avoid damage to vehicles. One review notes that setup teams provide helpful, supportive guidance during events.

Location

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