Grand Rapids Tent Table and Chair Rental
4630 Allyson Ave SW, Wyoming, MI 49519, USA
About This Wedding Arch Rental Service
B-N-T Tents specializes in renting tents, tables, chairs, linens, and related event equipment for occasions such as weddings, graduations, bridal showers, and parties. Customers frequently praise the company's professional and accommodating staff, who provide helpful advice on sizing and options, along with reliable delivery, setup, and teardown services that are typically quick and on schedule. Equipment is described as high-quality, sturdy, and clean. Pricing is noted as straightforward and affordable, with options for low-fee delivery. However, one review highlights a strict no-refund policy on deposits, even within the initial payment window, which may limit flexibility for changes.
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Additional Information
Common Styles
No specific wedding arch styles or designs are mentioned in the reviews, which primarily focus on tent rentals rather than arches.
Quality Rating
Excellent
Delivery Time
Delivery and setup are typically quick, efficient, and completed as scheduled, often on the event day or timely for needs like rain protection; specific times are not detailed, but teardown usually follows the next day.
Common Complaints
The primary complaint involves an inflexible deposit refund policy, where a $200+ deposit was not refunded or transferable even within the 2-week payment window for cancellations or changes, leading to perceptions of unreasonableness despite legal rights.
Rental Terms
A $200+ deposit is required, with a 2-week window for payment, but refunds or transfers are not offered for changes or cancellations, even early in the booking period; the company is generally flexible with last-minute adjustments, provides straightforward pricing, and offers low-fee delivery/pickup options.
Customer Service Rating
Excellent
Pricing Feedback
Customers describe pricing as straightforward, affordable, and providing good value for money, with low fees for delivery and pickup, and options that enhance event planning without hidden costs.
Setup Tips
No specific setup or care tips are provided by customers, though reviews note that equipment should ideally be stacked on pallets for efficient pickup, and the company's crew handles setup/teardown professionally, ensuring sturdiness and security, especially in weather conditions like rain or heat (e.g., using fans).
Location
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