Signature Party Rentals
📍 3100 S Susan St, Santa Ana, CA 92704, USA
Signature Party Rentals provides a range of event rental items including linens, chairs, and ceremony setups for weddings and parties. Customers frequently praise the high quality of items, prompt on-time delivery and setup (often within 1 hour), and options for self-pickup to reduce fees. The showroom in Orange County allows customers to view items in person. However, some report delays in quote responses and issues with delivery drivers. Rentals are suitable for venues like homes, community centers, and properties in areas such as Santa Ana, Newport Beach, and Rancho Las Lomas.
Common Styles
No specific wedding arch styles or designs are mentioned in the reviews; general ceremony setups are described as 'perfect' without detailing arch types.
Quality Rating
Excellent
Delivery Time
Delivery and setup are typically on time and efficient, with setup taking about 1 hour; takedown and pickup occur promptly the following day, even with tight turnarounds.
Common Complaints
Delays in responding to quote requests (up to 16 days), unprofessional communication lacking apologies, surcharges in quotes, and delivery driver issues including unsafe lane changes and blocking driveways/streets.
Rental Terms
Self-pickup available from locations like Santa Ana to avoid delivery fees; quotes may include surcharges; no explicit guarantees mentioned, but items are packed efficiently with no reported breakages; suitable for short-term events with quick setup and takedown.
Customer Service Rating
Good
Pricing Feedback
Positive value for high-quality items like china, glassware, and linens, allowing cost savings through self-pickup and minimal luxury; some note over-renting leading to unnecessary expenses and complaints about surcharges without personalization.
Setup Tips
Items arrive wrinkle-free and ready to use; efficient packing allows setup in about 1 hour with family help; clear tables and takedown promptly; versatile use of items like glass pitchers as vases; avoid relying on company setup if time is limited, as some alternatives require up to 4 hours.