Your Party Solutions

(4.3)

23 reviews

About This Wedding Arch Rental Service

Customer reviews for Party Solutions, a rental business, highlight experiences with various items like tables, chairs, canopies, backdrops, bars, plates, silverware, and heaters, primarily for events such as bridal showers, birthdays, baptisms, and weddings. While no specific feedback on wedding arches is provided, general themes include mixed quality of rented items (often described as worn or damaged), variable customer service (praised for kindness in some cases but criticized for rudeness or unprofessionalism in others), and additional surcharges for services like timed pickups or deliveries. Pricing is seen as affordable or reasonable by some but not always worth the quality issues encountered. Delivery typically involves on-site setup by staff or customer assistance, though specifics on timing are not detailed. Potential customers should inspect items upon arrival and clarify all fees upfront.

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Additional Information

📋 Common Styles

No wedding arch styles or designs are mentioned or recommended in the reviews. References to related items include a balloon backdrop for a birthday event and a canopy for an outdoor bridal shower, but these are not arches.

⭐ Quality Rating

Poor

📋 Delivery Time

Unknown; reviews mention delivery services being provided but do not specify average or typical times for setup. Some note staff assisting with loading/unloading, while others report customers handling heavy lifting themselves.

📝 Common Complaints

Poor condition of rented items (e.g., dirty or broken chairs, falling-apart furniture, dented/old heaters, chipped paint, ill-fitting linens causing splinters or mess); unexpected surcharges for pickup, timed services, or delivery; staff requiring customers to unload items despite paid delivery; rude or dismissive customer service; false advertising of product quality; skirts or covers falling off during use.

📋 Rental Terms

Delivery is a standard charge, but customers may need to assist with unloading; additional surcharges apply for pickup services, specific arrival times, and other customizations; refunds (e.g., 25% for damaged items) are offered in some cases but may be delayed; no explicit guarantees mentioned, though replacements are proposed for broken items (e.g., exchanging a canopy for two smaller ones).

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Pricing is described as affordable and reasonable compared to competitors, but often not worth the poor quality or added headaches like surcharges and subpar items (e.g., $65 for a makeshift bar was seen as overpriced); value is diminished by equipment issues, though some appreciate the rates for basic rentals.

📋 Setup Tips

Inspect all items upon delivery for damage, dirt, or fit issues (e.g., check linens and tablecloths for correct sizing to avoid excess length or improper coverage); secure skirts or covers (e.g., velcro attachments may fall off, requiring manual adjustments); position table toppers carefully to prevent them from touching the ground; for heaters, verify stability of components like tripod bases and attachments; double-check rented linens against order to ensure accuracy.

Location

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