What's the Occasion Linens & Decor

(4.2)

82 reviews

About This Wedding Arch Rental Service

What’s the Occasion offers a wide selection of wedding rental items, including arches, linens, chairs, and decor, with options for customization and last-minute adjustments. Customers report reasonable pricing and high-quality items in excellent condition, but experiences vary due to inconsistent delivery times, communication challenges, and occasional setup errors. The company shows flexibility for date changes, such as those due to COVID-19, though some report difficulties with refunds or invoice modifications, which are typically handled as credits. Potential customers should confirm details in advance and review contracts carefully to avoid stress on event day.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No specific wedding arch styles or designs are commonly mentioned or recommended in the reviews; references to arches or altars are limited and general, focusing on overall setup rather than particular designs.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery and setup times are often delayed; examples include arrivals at 4pm instead of 2pm, or 4:10-4:20pm instead of 1pm, leading to rushed setups. No consistent average is stated, but punctuality issues are frequently noted.

📝 Common Complaints

Late or unconfirmed deliveries and pickups; poor communication and responsiveness; rude or unprofessional staff interactions, especially with owner Fairrus; incorrect item deliveries (e.g., wrong charger plates); difficulties with invoice changes or refunds; setup errors (e.g., aisle or altar not as specified); and unauthorized charges or contract disputes.

📋 Rental Terms

Invoices serve as contracts in some cases; deposits secure services; changes to invoices allow additions but removals may result in credits rather than refunds; flexibility for date postponements (e.g., due to COVID); delivery and elevator fees apply; 2-hour pickup grace period mentioned but not always honored; last-minute adjustments possible but subject to approval.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Positive feedback highlights reasonable prices and good value for the selection and quality; some customers appreciate accommodations at fair costs. Negative experiences describe overcharges, unauthorized fees, and a focus on money over service, leading to perceptions of poor value and scamming in extreme cases.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned in the reviews; general advice implied includes confirming details in face-to-face meetings and having backup plans for potential delays or errors.

Location

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