Universal Rentals and Events

(4.9)
48 reviews

About This Wedding Arch Rental Service

Customer reviews for Universal Rentals highlight their reliability for event rentals, primarily focusing on tents, tables, and chairs for parties, graduations, and corporate events. Services are praised for professional setup, quick delivery and takedown, excellent equipment condition, and responsive customer support. One review mentions a complimentary wedding bell decoration, but no specific details on wedding arches are provided. Overall, customers report high satisfaction, with repeat business common, though one noted scuffed chairs. Pricing is described as great value, and the team is accommodating, especially during challenging weather.

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Additional Information

📋 Common Styles

No wedding arch styles or designs are mentioned in the reviews; the focus is on tents (e.g., 20x20, 40x40, lighted tents), tables, chairs, and one instance of a giant retro wicker wedding bell for decoration.

⭐ Quality Rating

Unknown (reviews praise the quality of tents, tables, and chairs as excellent and in good condition, but no information on wedding arches)

📋 Delivery Time

Unknown for wedding arches; reviews mention quick and on-time setup and takedown for tents (e.g., installed on a Wednesday, takendown Friday and reinstalled Saturday; efficient for large events), with one noting a fan replacement delivered immediately after texting.

📝 Common Complaints

Chairs being old and scuffed up (one review); no other significant complaints, with most feedback positive. One concern about drilling into asphalt, but resolved well.

📋 Rental Terms

No specific rental terms, policies, or guarantees for wedding arches are mentioned; reviews note accommodating service for last-minute needs (e.g., 18 chairs indoors), transitions in ownership without service disruption, and inclusions like fans or generators for weather issues.

👥 Customer Service Rating

Excellent (consistently described as responsive, professional, accommodating, knowledgeable, and going above and beyond, especially during weather challenges and ownership transition)

💰 Pricing Feedback

Positive; described as 'great pricing' and 'totally worth it' for the value provided, with high satisfaction leading to repeat business.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches; reviews commend the company's efficient, professional setup and takedown for tents (e.g., adding fans for cooling in high temperatures, using generators during power outages, and patching asphalt after staking), suggesting customers communicate needs early for accommodations.

Location

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