Ruth's House Event Rentals

(4.6)

63 reviews

About This Wedding Arch Rental Service

Ruth’s House Event Rentals, based in Holly Hill, SC, provides a range of event rental items including tents, tables, chairs, lights, tablecloths, fans, and curtains, primarily serving weddings and events in the Charleston area. Customers frequently note competitive pricing and helpful consultations, but experiences vary with some reporting timely deliveries and professional setups, while others mention challenges like delivery minimums, travel distances (about an hour from Charleston venues), and occasional issues with item quality or communication. No wedding arches are specifically mentioned in the reviews.

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Additional Information

📋 Common Styles

No wedding arch styles or designs are mentioned or recommended in the reviews. The rentals discussed focus on tents, tables, chairs, lights, tablecloths, fans, and curtains, with no references to arches.

⭐ Quality Rating

Fair

📋 Delivery Time

Delivery and setup times vary; positive reviews describe arrivals as on time and setups as timely and professional, while one detailed complaint notes deliveries arriving late (from noon to 2:30 PM instead of the scheduled 10:00 AM). No average time is specified across reviews.

📝 Common Complaints

Common issues include rude or unhelpful customer service, misleading inventory information (e.g., Instagram not matching available items), high delivery and pickup fees (e.g., $1600 for two tables), strict minimum spend requirements not clearly disclosed upfront, late deliveries, poor item quality (e.g., broken or dilapidated chairs, dirty linens and cushions, tarnished utensils), refund processing delays, and confusion over the business's location (listed in Charleston but operating from Holly Hill, about an hour away).

📋 Rental Terms

Rentals often require a minimum spend for delivery (not always disclosed upfront), with some orders refunded if below this threshold. Pickup options are available for some items like tables and chairs, with assistance for loading/unloading mentioned positively, but not always offered (e.g., denied for chairs in one case). The business operates from Holly Hill, SC, and deliveries may involve travel fees for areas like Charleston. Refunds can take up to ten days to process. No specific guarantees are detailed, but escalations to management have resolved some issues like item replacements.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Many customers praise the pricing as the best and most affordable compared to other Charleston-area rental companies, with specific mentions of reasonable rates for large orders (e.g., tents, tables, and chairs). However, feedback is negative regarding high delivery and pickup fees (e.g., $1600 for minimal items), undisclosed minimum spends, and perceived poor value when additional costs make small rentals expensive.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned, as arches are not discussed. General positive notes include professional and courteous delivery crews who call ahead to confirm needs and set up items beautifully. One negative suggestion from staff was to spray paint chairs on-site, which was impractical close to the event.

Location

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