Recreational Palace

(1)
4 reviews

About This Wedding Arch Rental Service

Customer reviews for this wedding arch rental business highlight significant concerns with service reliability and expectations. Common issues include rude interactions during inquiries, unexpected requirements for customers to handle delivery and setup labor (e.g., carrying items from parking lots), delays in on-site setup (such as arriving nearly an hour late), and perceptions of unprofessionalism. While specific details on wedding arches are limited, general decor services are criticized for poor execution. Pricing is noted as lower than competitors but often viewed as misleading bait. No positive experiences or arch-specific details are mentioned.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews.

⭐ Quality Rating

Poor

📋 Delivery Time

Reviews mention delays in setup, such as a promised 3pm completion arriving at 3:55pm; no average delivery time is specified, but customers report needing to handle physical transport themselves after delivery to the parking area.

📝 Common Complaints

Rude and unprofessional customer interactions (e.g., hanging up during calls, condescending responses); unexpected customer labor requirements (e.g., carrying items from parking lot); late and incompetent setup for decor; misleading low pricing as bait; cancellation issues with non-payment to vendors.

📋 Rental Terms

No explicit rental terms or guarantees are detailed; however, reviews imply hidden expectations like customers performing setup and teardown work, and potential issues with cancellations and payment responsibilities.

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Customers note lower quotes compared to competitors but describe it as bait, leading to poor value due to unprofessional service and unmet expectations.

📋 Setup Tips

Prepare for a two-person job to carry items from the parking lot to the event site and handle teardown; reviews suggest verifying contract details on setup times to avoid delays.

Location

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