Platinum Event Rentals

(4.5)

57 reviews

About This Wedding Arch Rental Service

Platinum Event Rentals specializes in wedding and event rentals including tables, chairs, linens, lighting, and draping. Customers frequently praise the company's efficient delivery and setup services, often completed within an hour, with prompt pickups typically the day after the event. While specific wedding arch rentals are not detailed in the reviews, general equipment is described as high-quality and well-maintained. Customer service is highlighted for responsiveness and flexibility with changes, though some note issues with pricing and contract terms. Rentals support accommodating postponements, and online browsing is user-friendly for selecting items.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews; the feedback focuses on other rental items like chairs, tables, linens, and draping.

⭐ Quality Rating

Unknown

📋 Delivery Time

Delivery and setup for general rentals are typically prompt, with setups completed within about one hour; pickups occur the day after the event, such as Monday following a Friday/Saturday delivery. No specific times for wedding arches are mentioned.

📝 Common Complaints

Common complaints include overcharging, post-contract changes leading to higher fees, poor condition of some items (e.g., dirty, old, or peeling chairs), deposit issues, and high prices compared to competitors. No complaints specifically about wedding arches.

📋 Rental Terms

Rentals involve delivery the day before the event (e.g., Friday for a weekend wedding) and pickup the following day (e.g., Monday). Contracts detail items and payments, with flexibility for changes and postponements; full payment may be required upfront, and some reviews mention challenges staggering payments. No specific guarantees are noted.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Feedback is mixed: many describe pricing as fair, great value, and budget-friendly, especially for quality items; however, others criticize it as exorbitant, with hidden fees, overcharges, and recommendations to seek cheaper alternatives from competitors.

📋 Setup Tips

No setup, maintenance, or care tips are mentioned specifically for wedding arches; general reviews note that the team's efficient setup ensures even rows for tables and chairs, but customers do not provide DIY advice.

Location

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