Raphael's Party Rentals

(4.1)

113 reviews

About This Wedding Arch Rental Service

Raphael's Party Rentals provides a range of event rental items including chairs, tables, linens, plates, glasses, and wedding aisle runners, suitable for weddings and parties. Customers frequently praise the professional and responsive staff, quick setup and delivery options, and overall good condition of rentals, though some report issues with minimum spending requirements for delivery (e.g., $500 threshold) and inconsistent communication. Pricing is viewed as a good value by many but higher than some smaller competitors. The company is convenient for walk-in pickups and offers transparent online quoting, with mixed experiences on phone support.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews; the feedback focuses primarily on general party rentals like chairs, tables, linens, and aisle runners.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery and setup are described as quick and efficient, often accommodating tight timelines, with phone callbacks the next day and walk-in pickups completed within minutes; no specific times for wedding arches are mentioned.

📝 Common Complaints

Inconsistent communication and availability information from staff, unprofessional phone interactions (e.g., rude or disorganized responses), minimum spending requirement of $500 for delivery, difficulty explaining pricing details, and overall lack of reliability leading some to choose alternatives.

📋 Rental Terms

Minimum $500 spend required for delivery; transparent pricing available on the website; flexible adjustments to quotes and reservations; options for pickup, delivery, and setup; no explicit guarantees mentioned, but staff assist with logistics changes.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Generally positive, with customers describing prices as a 'great deal' and 'great prices' offering good value; however, some found it more expensive than smaller competitors, with alternatives available at a fraction of the cost for items like resin chairs.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned; general feedback highlights that the team handles loading, unloading, and efficient setup to reduce customer stress, with staff providing insights on optimal arrangements for the event space.

Location

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