Ocean State Rental Company

(4.8)

21 reviews

About This Wedding Arch Rental Service

Customer reviews for Ocean State Rental, a rental service providing tents, tables, and chairs for events including weddings, graduations, and parties, are predominantly positive. Key practical details include reliable on-time delivery and setup within scheduled windows (often early or flexible, such as setting up a day ahead), high-quality clean equipment, efficient breakdown, responsive communication via email and phone, and competitive pricing. Services are praised for professionalism, with add-ons like lights and sides available. One review highlights issues with quote responsiveness and staff attitude, leading to lost business. Rentals accommodate various event sizes, from small gatherings to large weddings over multiple days.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews, as the feedback focuses on tents, tables, and chairs rather than arches.

⭐ Quality Rating

Unknown

📋 Delivery Time

Delivery and setup typically occur on time or early within the scheduled window, with examples including setup on Friday for a weekend event and breakdown on Monday; flexibility noted, such as setting up a day early or extending rental periods to accommodate schedules.

📝 Common Complaints

The primary complaint involves poor responsiveness to quote updates, emails going to spam without follow-up, and unprofessional attitude from a staff member (Nicole) during phone interactions, leading to frustration and choosing a competitor.

📋 Rental Terms

Rentals include flexible add-ons (e.g., lights, sides, table types); quotes can be updated and resubmitted; accommodations for scheduling conflicts, such as early setup or extended rental days; no detailed policies on guarantees or terms mentioned, but emphasis on reliability and ease from inquiry to implementation.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing is frequently described as affordable, the lowest compared to competitors, and offering great value for money, with positive mentions of easy processes and no hidden costs.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned; general feedback highlights that the rental team handles setup and breakdown efficiently and professionally, ensuring equipment is clean and placed optimally (e.g., for weather protection), with customers appreciating the convenience of not managing it themselves.

Location

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