LENA'S Events

(4.8)

21 reviews

About This Wedding Arch Rental Service

Lena’s Events & Rentals receives predominantly positive feedback for wedding and event services, including decor, rentals, and full coordination. Customers praise the company's affordability compared to competitors, flexibility in order adjustments up to a week before events, and professional setup/delivery that often includes teardown. Services frequently involve bohemian, greenery-focused, and elegant themes, with strong emphasis on personalized attention from staff like Athena and Lena. However, one review highlights issues with self-pickup logistics, item condition, and lack of follow-up support for non-delivery rentals like tables and chairs.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

Bohemian (boho), desert boho, greenery and elegant, garden-style; no specific wedding arch designs mentioned.

⭐ Quality Rating

Good

📋 Delivery Time

Unknown

📝 Common Complaints

Disorganization in pickup and return locations (conflicting instructions between warehouse and showroom), lack of on-site assistance for loading/unloading, poor condition of rental items (scratched/beat-up chairs that collapsed), and inadequate follow-up or remedies after issues.

📋 Rental Terms

Order adjustments allowed up to about a week before the event; some rentals require self-pickup at warehouse or showroom (with potential for conflicting instructions); full-service delivery, setup, and teardown available for certain packages; no explicit guarantees mentioned, but one case involved no remediation for equipment failure.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Frequently described as the best price point among competitors, offering good value for a wide selection of items; comparable pricing to larger companies but preferred for personalized service; seen as surprisingly affordable and a 'lifesaver' in wedding planning.

📋 Setup Tips

No specific tips mentioned for customer setup, as most reviews highlight the company's professional handling of delivery, setup, and teardown to reduce stress; one instance notes the need for careful loading due to lack of assistance in self-pickup scenarios.

Location

Other Wedding Arch Rental Services in Gilbert