Kelly Rentals

(4.8)
423 reviews

About This Wedding Arch Rental Service

Kelly Rentals provides wedding arch and event rental services, including pipe and drape setups, with generally positive feedback on reliability and ease of process from many customers, though experiences vary. Deliveries often occur within broad windows (e.g., 7am-7pm or 12 hours), and setup options are available for an additional fee. Items like arches, tents, tables, and chairs are commonly rented, with praise for clean and sturdy equipment in successful cases, but occasional reports of dirty or damaged items requiring customer effort to resolve. Customer service is highlighted as professional and accommodating by most, yet some note rudeness or unresponsiveness. Pricing is viewed as offering good value, with flexible terms like single-day charges for multi-day use.

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Additional Information

📋 Common Styles

The reviews primarily mention pipe and drape setups as a common style for wedding arches or backdrops, with no other specific arch designs like floral, rustic, or geometric styles detailed or recommended.

⭐ Quality Rating

Good

📋 Delivery Time

Deliveries typically occur within wide windows such as 7am-7pm or 12 hours, with setups and pickups often completed on time when issues do not arise; no average time is explicitly stated, but late arrivals (e.g., 6:55pm) and redeliveries for corrections are noted.

📝 Common Complaints

Dirty or damaged rental items (e.g., turf with rusty nails, chairs with scratches and mud, tables covered in food residue); unreliable or late delivery within broad windows; inexperienced or insufficient staff for setup; poor responsiveness to complaints, including difficulties obtaining refunds or solutions.

📋 Rental Terms

Rentals may include delivery and pickup at no extra cost; flexible policies like charging for one day while allowing use over a weekend; optional setup and takedown services for an additional fee (e.g., $300); broad arrival windows (e.g., 12 hours or 7am-7pm); potential for adjustments like redelivery if issues occur, though refunds for service fees can be delayed.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Customers frequently describe pricing as offering great value and excellent for the service provided, with positive mentions of affordability for large quantities (e.g., over $3000 in rentals) and flexible terms enhancing perceived worth; no widespread complaints about high costs.

📋 Setup Tips

Opt for the professional setup service to avoid hassle, especially for complex items like pipe and drape arches, as one inexperienced staff member may require additional help; prepare for potential self-setup or takedown if relying on the company due to staffing issues; disassemble items in advance if concerned about late arrivals to facilitate prompt pickup.

Location

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