Enchanted Memories

(4.2)

52 reviews

About This Wedding Arch Rental Service

Customer reviews for this wedding arch and party rental business, which includes balloon arches and related decor, show a mix of experiences. Positive feedback highlights quick setup times (under 30 minutes for balloon arches with short notice), professional execution, and creative designs like entrance balloon arches. However, several complaints focus on undelivered or substandard items, such as nonexistent arches or cloudy balloons, leading to last-minute stress. Pricing is noted as good in some cases, with contracts outlining inclusions, but reliability varies. Ideal for customers seeking fast balloon-based decor, but caution advised for event-critical rentals.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

Balloon arches, particularly entrance balloon arches, are the most commonly mentioned styles. No other specific arch designs like floral or wooden are highlighted.

⭐ Quality Rating

Fair

📋 Delivery Time

Setup can be completed in less than 30 minutes with short notice (under 24 hours), though some deliveries were late by 30 minutes or items not delivered at all.

📝 Common Complaints

Items not delivered or set up as promised (e.g., nonexistent balloon arches, forgotten equipment like bubble machines); poor quality of materials (e.g., cloudy balloons, broken or toddler-sized rentals, wrinkled covers); lack of communication and unprofessional service; assumptions made about package inclusions without confirmation.

📋 Rental Terms

Contracts specify included services and require full payment upfront; some packages allow choices between elements like balloon animals or face painting, but assumptions by staff led to mismatches; no explicit guarantees mentioned, but failures to deliver promised items were noted without refunds or resolutions in reviews.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Generally positive on pricing, described as 'good prices' in successful experiences; however, value is questioned when services were not delivered as paid for, leading to perceptions of poor value.

📋 Setup Tips

No specific setup, maintenance, or care tips are mentioned in the reviews.

Location

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