Rusty Cottage
544 Central Dr, Virginia Beach, VA 23454, USA
Customer reviews for this wedding arch rental business highlight affordable pricing and generally positive experiences with quality materials, punctual delivery, and helpful staff who accommodate changes and weather-related needs. While specific arch details are not mentioned, the business handles various event rentals like tents, chairs, and tables efficiently. Some reviews note communication challenges and strict policies on site access, but overall, customers appreciate the reliable service for weddings and events.
No specific wedding arch styles or designs are mentioned or recommended in the reviews; feedback focuses more on general rentals like tents (e.g., 40x40 size), chairs, and tables.
Excellent
Not specified in detail; reviews describe delivery as smooth, punctual, and efficient, with one instance of accommodating early setup on short notice, but no average times provided.
Poor communication on arrival times and scheduling (e.g., inability to confirm times until the day before); unhelpful or rude staff in specific interactions; strict policies on site access and measurements (e.g., refusing service due to walking distance concerns despite clarifications).
Policies include requirements for photos or site measurements for setup feasibility; a rule against staff walking more than 175 feet to sites, which may have changed since 2018; no specific guarantees mentioned, but flexibility in order changes is noted.
Excellent
Consistently positive, with customers describing prices as affordable, reasonable, a good value, and worth the cost for the quality and service provided.
No specific customer setup or maintenance tips mentioned; reviews praise the company's professional setup crews for efficiency and friendliness, including returning to assist with weather-related adjustments like securing tent sides during a storm.
544 Central Dr, Virginia Beach, VA 23454, USA
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