A Tailor Made Event

(4.5)

28 reviews

About This Wedding Arch Rental Service

A Tailor Made Event provides a range of event rentals including drapery, tents, linens, tables, chairs, and decor for weddings and other events in the Charleston area. Customers frequently praise the professional setup and teardown services, on-time delivery, and helpful consultations, though some note high additional fees for delivery, lighting, and custom setups. Quality is generally well-regarded, but occasional issues with item condition or mismatches occur. The business is recommended for its responsiveness and ability to handle complex events like multi-day weddings or themed proms.

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Additional Information

📋 Common Styles

The most common styles mentioned include wedding drapery for elegant transformations, lighted tents with perimeter lighting for ambiance, and floral-painted glasses as decorative accents. Custom decor tailored to themes like 'Lost in Neverland' for proms is also highlighted, with options for recovered furniture and repainted items.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery is described as on time and fine overall, with setup and teardown handled efficiently by the team. Specific times are not detailed, but emergency deliveries are available, and one review mentions over $1,000 charged for loading and unloading via ferry without including chair setup.

📝 Common Complaints

Undisclosed or hidden fees on invoices, high costs for add-ons like perimeter lighting ($4 per sq ft leading to nearly $500) and delivery (over $1,000 for ferry access), no refunds for unused items like water barrels, slow staff response to inquiries, delivery of wrong or chipped items (e.g., chipped platter, incorrect easel), and minimal quality in some rentals.

📋 Rental Terms

No refunds are provided for unused items, even when notified in advance. Customers are advised to read invoices carefully to identify all fees. Setup and breakdown fees are separate (e.g., $350 not including chair setup), and the company may bring extras 'just in case' without additional charge.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Pricing is often seen as high due to undisclosed fees, steep charges for delivery and lighting, and add-ons that inflate costs (e.g., $500 for lights, $1,000+ for ferry handling). However, some customers view it as good value for the quality, customization, and comprehensive service that ensures event success within budgets.

📋 Setup Tips

The company handles setup and teardown professionally and self-sufficiently, including site visits for tent anchoring. Customers should confirm specifics like clip sizes or item details in advance to avoid mismatches. For venues with unique access (e.g., boat rides), expect separate loading/unloading fees. Extras may be provided proactively, and the team is responsive for emergency adjustments.

Location

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