A Classic Party Rental

(4.6)
164 reviews

About This Wedding Arch Rental Service

Reviews for A Classic Party Rentals, which includes services relevant to wedding events, indicate a mixed but predominantly positive experience. Customers praise the company's wide selection of rentals like linens, glassware, tables, and chairs, with timely deliveries, professional staff, and easy online ordering and pickup options. However, some report issues with unexpected fees, such as delivery charges and loss/damage waiver limitations, and isolated instances of poor service during pickup. No specific details on wedding arches are mentioned, but the overall process is described as straightforward for event planning, including weddings, with strong communication from staff like Mary and Colleen.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews; the feedback focuses on general party rentals such as linens, glassware, tables, and chairs.

⭐ Quality Rating

Good

📋 Delivery Time

Deliveries are typically described as on time with advance notice; no specific average time is mentioned, but setup and pickup processes are noted as quick and efficient when unproblematic, with one instance of a 30-minute delay due to staff refusal.

📝 Common Complaints

Unexpected additional fees (e.g., $40 for missing napkins despite a $129 loss/damage waiver, delivery/install fees); poor customer service in isolated cases, such as staff refusing to pick up items across the street and demanding extra payment; limitations of the loss/damage waiver not covering small items like napkins.

📋 Rental Terms

Loss/damage waiver available for $129 but does not cover minor items like 12 napkins (resulting in extra $40 charge); easy online ordering, quoting, and paperwork; options for delivery, pickup/drop-off at will call without leaving vehicle; no hidden fees emphasized, but customers advised to review travel/delivery/install fees carefully.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Mixed; some customers feel nickeled and dimed by additional fees on top of base rentals (e.g., $1350 for linens and glassware plus extras), but others highlight excellent value for high-quality items like stunning linens and beautiful glassware, describing it as dependable and worth it for the seamless service.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned; general advice includes using the website to create a wish list and quote for accurate planning, and venues can have couples dress up tables in advance to preview setups.

Location

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