VLE
📍 7950 Foothills Blvd, Roseville, CA 95747, USA
Valley Luxury Events is a rental service praised for its flexibility in accommodating last-minute changes to orders, such as head counts and quantities, and for providing sturdy, comfortable items like cushioned white chairs, wooden-top tables, and dance floors. Delivery and setup are generally punctual and professional, with smooth teardown, though one review reported delays in pickup at private venues. Customer service is highlighted for responsiveness, including after-hours estimates and handling issues proactively. Pricing is described as reasonable. However, one review cited severe issues with false advertising, damaged equipment (e.g., dance floor), and unfulfilled refund promises, leading to event disruption. No specific details on wedding arches are mentioned in the reviews.
Common Styles
No specific wedding arch styles or designs are mentioned in the reviews.
Quality Rating
Good
Delivery Time
Delivery and setup are typically punctual and on schedule, with pickup occasionally delayed but not problematic for most customers at private venues; no average time frames are specified.
Common Complaints
False advertising of equipment quality (e.g., 'brand new' dance floor that was damaged); destruction of event setup; unfulfilled refund promises; occasional minor damage to items like chairs; slight delays in pickup.
Rental Terms
Flexible accommodations for changes in quantities or head counts; no strict policies detailed, but willingness to work around customer needs, including after-hours estimates and proactive issue resolution; one instance of promised refund not delivered.
Customer Service Rating
Excellent
Pricing Feedback
Reasonable and flexible pricing, with customers noting good value for money and willingness to adjust based on needs.
Setup Tips
Setup and teardown are handled professionally, even on uneven terrain like backyards; customers report smooth processes with minimal involvement needed from them.