Z & M Party Rental & Supply

(3.3)
35 reviews

About This Wedding Arch Rental Service

Customer reviews for this party rental business, which includes wedding arches and related equipment like tents, tables, and chairs, show mixed experiences. Positive feedback highlights affordable prices, convenient delivery options, a wide selection of items, and reliable service for some users who plan to return. However, numerous complaints focus on unreliable delivery and setup, poor communication, damaged or low-quality items (e.g., crooked floors, splintered tables, stained tents), attempts to increase contracted prices, and issues with refunds or confirmations. Practical details include the need for proof of payment and contract photos, potential multi-day setup times due to incomplete supplies, and last-minute availability risks, advising customers to confirm reservations multiple times.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews; discussions primarily focus on tents, tables, chairs, and jumpers rather than arches.

⭐ Quality Rating

Unknown

📋 Delivery Time

Delivery and setup times vary and are often unreliable; one review mentions a two-day setup for a tent due to missing supplies, while others report late arrivals (e.g., 12:20 p.m. instead of 9:30 a.m.) or failure to deliver on the scheduled day.

📝 Common Complaints

Unresponsiveness and lack of confirmations leading to last-minute issues; poor setup quality (e.g., crooked floors, stained tents, collapsing dance floors, splintered tables); late or missed deliveries and pickups; attempts to raise contracted prices or add unexpected fees; damaged property during teardown; incompetent or rude staff; no refunds for upfront payments; items in bad condition (e.g., rodent holes, broken items).

📋 Rental Terms

Upfront payment is common but leads to refund disputes; customers are advised to keep receipts, proof of payment, and photos of contracts to avoid price hikes; reservations may not be recorded, and deliveries can be delayed or canceled without notice; no specific guarantees mentioned, but one review notes issues with included items like jumpers not being honored.

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Positive comments describe prices as 'great' and offering good value, especially for a wide selection; however, negative feedback includes attempts to raise contracted prices, unexpected additional fees (e.g., $80 for a jumper), and lack of refunds after upfront payments.

📋 Setup Tips

Ensure all supplies are complete upon delivery to avoid delays; be prepared to assist with straightening crooked elements like floors; take photos and keep proof of agreements for decorations and setup times; limit reliance on staff for guidance as they may complain about timing; protect nearby property (e.g., trees) during teardown to prevent damage.

Location

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