Vintage Love Rentals

(3.9)
19 reviews

About This Wedding Arch Rental Service

Vintage Love Rentals provides wedding decor, floral arrangements, and rental items such as chairs, tables, backdrops, and custom setups, often including delivery, setup, and teardown services. Customers frequently praise the creative designs, high-quality craftsmanship, and responsive planning assistance, with many recommending visits to the showroom for inspiration. However, experiences vary, with some reports of scheduling errors, communication issues, and unprofessional interactions on event days. Pricing is perceived as premium, and the business handles both rentals and occasional venue use, though the latter comes with restrictions like noise limitations.

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Additional Information

📋 Common Styles

Reviews do not specify common arch styles explicitly, but mentions include custom backdrops, vintage-inspired decor, floral arrangements, and themed setups like 'hygge' aesthetics. General designs highlight creative, high-quality craftsmanship with elements such as flowers from the owner's yard and stunning floral integrations.

⭐ Quality Rating

Good

📋 Delivery Time

Unknown

📝 Common Complaints

Scheduling errors and failure to appear on the correct date despite prior acknowledgment; poor communication, including ignored emails and unanswered questions; unprofessional and rude staff interactions, especially during high-stress periods like wedding weeks; double-booking due to delayed deposit processing; venue restrictions during events, such as noise limits and ongoing store operations; lack of deposit refunds even when no services were provided; contracts that heavily favor the business.

📋 Rental Terms

Contracts are described as protective of the business rather than the client; deposits are required but may not be refunded even if no work is completed due to scheduling issues; setup dates must be confirmed in writing, though errors in documentation have occurred; the business handles setup and teardown but emphasizes adherence to the contract terms without flexibility for client accommodations.

👥 Customer Service Rating

Mixed, leaning towards Good for positive experiences but with notable Poor instances

💰 Pricing Feedback

Pricing is viewed as high or premium, with one customer feeling judged and degraded for inquiring about affordability during a last-minute request; however, the value is often praised in positive reviews for the quality and creativity provided, though specific affordability complaints highlight it as a barrier for some.

📋 Setup Tips

The business typically handles full setup and teardown to make the process stress-free, allowing clients not to worry about breakdown at the end of the event; visit the showroom to discuss vision and inspiration; ensure all dates and details are confirmed in writing to avoid errors; for venue rentals, be prepared for restrictions like keeping noise low and avoiding music due to ongoing store operations.

Location

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