Upstate Event Services

(4.6)
46 reviews

About This Wedding Arch Rental Service

Upstate Event Services provides rentals for wedding and event needs, including tables, chairs, linens, china, and other decor items. Customers frequently praise the quality and affordability of products, with seamless delivery, setup, and pickup in positive experiences. However, some report issues with communication, unexpected fees, and setup errors requiring client intervention. The service is flexible with changes and offers options for professional setup or self-handling.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews; feedback focuses on general event rentals like tables, chairs, and linens.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery and setup are described as seamless, punctual, and on time in most reviews, but no specific average times (e.g., hours or days) are provided; processes typically occur the day before or on the event day with smooth pickup afterward.

📝 Common Complaints

Poor communication and difficulty contacting the company; unexpected hidden charges and billing issues; setup errors requiring clients or coordinators to fix items like tables and chairs; outdated contracts; and overall disorganization despite consultations.

📋 Rental Terms

Flexible with changes to orders; options for professional setup and takedown or self-handling by clients; no strict guarantees mentioned, but emphasis on accommodations and timely deliveries/pickups; contracts noted as needing updates in some cases.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Generally positive, with descriptions of reasonable, affordable, and competitive prices compared to the area; one review highlighted absurd hidden fees leading to switching providers and saving over $800.

📋 Setup Tips

Provide detailed charts, measurements, and consults in advance to avoid errors; consider professional setup service to prevent issues like misaligned tables/chairs; staff can assist with ordering quantities and suggestions (e.g., adding bounce houses for events with children); clients may use their own crew for setup if preferred.

Location

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