Town & Country Event Rentals

(3.3)

6 reviews

About This Wedding Arch Rental Service

Customer reviews for this wedding arch rental business, part of broader event rental services, describe mixed experiences. Positive aspects include kind and accommodating staff, successful event execution after long-term planning, and rentals generally matching advertised photos with flexibility for changes. However, issues with communication, attention to detail in setup layouts, product functionality (e.g., motorized items), and uninformed receptionists are noted, potentially impacting planning efficiency. No specific details on wedding arches are mentioned, but overall service highlights the importance of clear instructions and follow-up for seamless events.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews.

⭐ Quality Rating

Fair

📋 Delivery Time

No delivery or setup times for wedding arches are mentioned in the reviews.

📝 Common Complaints

Common complaints include poor attention to detail in event layouts (e.g., incorrect table usage), communication inconsistencies regarding order changes, lack of follow-up on provided instructions, uninformed staff lacking product knowledge (e.g., chairs, table capacities, pricing), and occasional product malfunctions (e.g., disco ball not working fully).

📋 Rental Terms

Reviews mention flexibility in modifying rental lists over months, inconsistencies in when changes can be made, resolution of disputed additional charges after back-and-forth, but no explicit guarantees or full policies detailed.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Feedback suggests a need for updated software for inventory and pricing to improve accessibility; one instance of an unagreed additional charge was resolved after complaints, but no direct comments on value for money.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned; however, reviews emphasize the importance of providing detailed layouts and ensuring staff follow-up to avoid misplacements like using intended slideshow tables for other purposes.

Location

Other Wedding Arch Rental Services in Santa Barbara