Tiera Exquisite Wedding & Event Furniture Rentals

(3.7)
34 reviews

About This Wedding Arch Rental Service

This wedding arch rental business offers a variety of event rentals including arches, chairs, tables, and decor items, with a focus on customizable pieces for weddings and parties. Reviews highlight an impressive inventory of high-quality, unique items that contribute to memorable events, such as fairytale-themed setups. However, experiences vary widely: some customers praise responsive communication and professional execution, while others report significant issues with reliability, including no-shows, delayed deliveries, and refund disputes. Rentals typically involve upfront payments or deposits, and setup is handled by the company, though outcomes depend on coordination.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

Reviews mention a variety of rental styles including gold round back chairs, throne chairs, sweetheart tables, cake tables, and tablecloths that match event themes. For arches and decor, positive feedback highlights 'amazing pieces' and 'Disney fairytale' designs, suggesting versatile, elegant, and customizable options like floral or themed arches, though specific arch styles are not detailed extensively.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery times vary; some reviews note early morning setups (e.g., one day before an event) or scheduled times between 10-11 AM, but common issues include late arrivals (after 1 PM or 4 PM) and complete no-shows, with no consistent average mentioned.

📝 Common Complaints

Frequent no-shows or cancellations on the day of the event without notice; difficulties obtaining refunds after payments; rude, unprofessional, and belligerent customer service including cursing and yelling; false advertising of unavailable items; price increases after agreements; and lack of accountability from the owner.

📋 Rental Terms

Rentals often require full upfront payment or deposits (e.g., $690 deposit for $1,675 total, including travel fees); no formal contracts mentioned, leading to disputes over non-refundable policies; verbal agreements sometimes overridden by price changes; refunds issued in some cases after complaints but frequently withheld; bans or restrictions on future business after disputes.

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Mixed; some customers find the pricing worthwhile for the unique, high-quality inventory and describe it as 'worth it' for the event impact, while others complain about unexpected price increases (e.g., nearly $1,000 hike after postponement), non-refundable deposits, and poor value due to undelivered services, with calls for full refunds.

📋 Setup Tips

Limited tips mentioned; one review advises confirming delivery times in advance and having backup plans (e.g., venue-provided chairs) due to potential delays; delivery staff described as 'amazing' in positive cases, but no specific maintenance or care instructions for arches provided.

Location

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