The 1978 Collection

(3.7)
23 reviews

About This Wedding Arch Rental Service

Customer reviews for All Occasions event rental services, including items like chairs, tables, tents, linens, and pipe and drape often used in weddings, reveal mixed experiences. Positive feedback highlights reliable deliveries in some cases, helpful staff assistance with planning and budgeting, and good quality of products such as dishware and chairs. However, frequent issues include delivery and pickup delays, incorrect or missing items, unexpected additional fees, and communication challenges, which can impact wedding timelines. Potential customers should confirm setup inclusions, delivery windows, and all costs upfront, as services accommodate rescheduling but may add charges for overtime or specific handling.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews. Rentals discussed include chiavari chairs, pipe and drape (for venue transformation), tents (e.g., 120' x 40' with walls and fans), tables, linens, and dishware, but nothing directly related to arches.

⭐ Quality Rating

Fair

📋 Delivery Time

Delivery and setup times are frequently delayed, with reports of 3-4 hours late, up to 2 days for missing items, or arrivals just before events (e.g., 4 PM for a 5 PM wedding). Some experiences note on-time delivery without issues, but no consistent average is specified.

📝 Common Complaints

Late or missed deliveries and pickups (e.g., hours to days delayed), wrong or missing items (e.g., incorrect silverware, forgotten chairs), unexpected additional fees (e.g., for setup, overtime, or site changes), poor communication and coordination (e.g., no notifications, hostile interactions), unprofessional setup crews (e.g., refusing to set up tents or assist with carrying), and lack of refunds or accommodations for issues.

📋 Rental Terms

Contracts require deposits and can be signed months in advance; rescheduling for reasons like COVID is accommodated but may incur fees. Setup and teardown are not always included (e.g., extra $500 for pipe and drape setup, $700 for same-day pickup due to overtime). Additional charges apply for deliveries/pickups within 30-minute windows ($175 each), site changes, or late pickups leading to venue fees. Termination is possible close to events, potentially without refunds, and some policies hint at post-event fees.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Mixed; some describe prices as reasonable with good value for quality items and options, while others criticize them as extreme, overpriced, and burdened by numerous hidden fees (e.g., nearly doubling costs for pipe and drape, thousands in new fees late in planning), reducing perceived value.

📋 Setup Tips

No specific tips for wedding arches are mentioned. General notes include ensuring ladders and teams are provided for high installations like pipe and drape (otherwise, family or venue staff may need to assist, and setups may be incomplete); for tents, confirm site fit and crew willingness to set up per guidelines to avoid refusals; measure sites in advance with vendors for accurate placement.

Location

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