Tents & Events

(2.7)

14 reviews

About This Wedding Arch Rental Service

Customer reviews for Tents and Events, a rental business handling wedding and event setups including tents, backdrops, and related structures, show a mixed experience. Positive feedback highlights professional delivery, punctual and efficient setups (e.g., under 1 hour for a 20x30 tent), and strong communication from staff like Kim and Derek, particularly for remote locations. Negative reviews frequently cite delays, poor responsiveness, disorganization, overcharging, and unprofessional interactions. No specific wedding arch styles are detailed, but services include large-scale event elements like tents, stages, and shuttles, with rentals fulfilling contracts for out-of-town events up to 3 hours away.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews; references are primarily to tents (e.g., 20x30, 40x100), backdrops, stages, dance floors, and general event setups rather than arches.

⭐ Quality Rating

Good

📋 Delivery Time

Varies; positive reviews note punctual and early arrivals with setups completed in under 1 hour (e.g., for a 20x30 tent) and takedowns in 30 minutes, while negatives report consistent lateness and slow setups.

📝 Common Complaints

Frequent lateness and delays in delivery/setup; poor customer service and unresponsiveness (e.g., no quotes or calls returned); overcharging and billing issues; disorganization and unprofessional staff attitudes; carelessness leading to potential damage.

📋 Rental Terms

Reviews mention fulfillment of contracts without issues in positive cases, including deliveries to remote sites (up to 3 hours away) and arrangements for additional services like shuttles; no specific policies on guarantees or terms are detailed.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Negative feedback dominates, with complaints about overcharging and unexpected bills; no positive comments on value for money are provided.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned; one review notes efficient tent setups done 2 days prior to events and quick takedowns post-event.

Location

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