Rockford Rentals

(3.6)
46 reviews

About This Wedding Arch Rental Service

Customer reviews for this rental business, which includes wedding arch services, show a mix of experiences. Positive feedback highlights affordable pricing and quick assistance for event needs, while negative comments frequently mention poor item condition upon delivery, unresponsive or rude customer service, and issues with refunds. No specific details on wedding arches are provided, but general rentals like chairs, tents, and bars are discussed. Potential customers should verify item conditions and confirm communication policies in advance.

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Additional Information

📋 Common Styles

None mentioned; reviews do not reference any specific wedding arch styles or designs.

⭐ Quality Rating

Fair

📋 Delivery Time

Unknown; reviews mention delivery of items like chairs but provide no specific times or averages for setup.

📝 Common Complaints

Unresponsive communication (no callbacks, unanswered calls); poor condition of rented items (dirty, broken, chipped, or filthy); rude or unhelpful staff; issues with refunds and policies (e.g., requiring a driver's license); unusable items without reimbursement.

📋 Rental Terms

Policies include requiring a driver's license for certain rentals like folding chairs; partial refunds may be offered but are inconsistently applied; no clear guarantees mentioned, with complaints about lack of refunds for unusable items.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Generally positive, described as cheap, reasonable, and offering good value at the right price; some customers note it as affordable for event needs.

📋 Setup Tips

None mentioned specifically for wedding arches; one review vaguely references shaking a bag (likely for a tent) to check contents, but no maintenance or care tips for arches or related items.

Location

Other Wedding Arch Rental Services in Rockford