Quest Events Warehouse - Kansas City

(3.7)

93 reviews

About This Wedding Arch Rental Service

The reviews for this event rental company, which includes wedding arch services, show a mix of experiences. Positive feedback highlights excellent customer service from specific staff members like Jessica, Michaela, and Cindy, with quick turnaround for last-minute rentals such as chairs ready within an hour. However, several customers report significant issues with unresponsive quote requests and follow-ups, particularly for smaller events like weddings of 100 guests. Delivery problems, including failure to provide paid items, are also noted. Quality of items is praised where service succeeds, but overall reliability for weddings appears inconsistent, with recommendations to confirm responses before committing.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews.

⭐ Quality Rating

Good

📋 Delivery Time

For general rentals like chairs, delivery or pickup preparation can occur within an hour for last-minute requests; however, no specific times are mentioned for wedding arches, and some reviews report complete failure to deliver paid items.

📝 Common Complaints

Unresponsive to quote requests and follow-ups (multiple instances of no callbacks), poor handling of smaller events or weddings, and failure to deliver pre-paid rental items worth significant amounts like $2400.

📋 Rental Terms

Payments are non-refundable; quote requests are submitted via website or phone, with automated responses promising follow-up the next business day, though follow-through is inconsistent.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Limited feedback; one review mentions a $2400 payment for undelivered items without commenting on value, and no other pricing details or value assessments are provided.

📋 Setup Tips

No setup, maintenance, or care tips for wedding arches are mentioned in the reviews.

Location

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