Quest Events San Antonio

(4)

29 reviews

About This Wedding Arch Rental Service

Marquee Rentals provides a variety of event items including tents, tables, chairs, sashes, and lighting for weddings and parties. Customer experiences vary, with positive feedback on smooth delivery, setup by teams, and elegant additions to events, but notable issues include damaged or mismatched items, communication delays, and logistical errors like outdated addresses or late arrivals. Rentals are praised for adding an elegant touch, though quality concerns and hidden fees have been reported. The company offers prompt responses from some staff and a wide selection, suitable for events in areas like San Antonio and Austin.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews; feedback focuses on tents, tables, chairs, sashes, and chandeliers rather than arches.

⭐ Quality Rating

Fair

📋 Delivery Time

Varies; some deliveries are on time with quick setup, while others report being hours late or requiring additional deliveries on short notice, with no average time explicitly stated.

📝 Common Complaints

Poor communication and unreturned calls; incorrect or missing items (e.g., no chandeliers, wrong number of tables); damaged or stained rentals (e.g., chairs, tables); late or unreliable delivery; hidden restocking fees; outdated business information (e.g., address, hours); unprofessional staff behavior; double charging.

📋 Rental Terms

Cancellation may incur a restocking fee (reported as 20-30%, not always disclosed in contracts); invoices detail paid items like tables and lighting; no explicit guarantees mentioned, but some complaints about lack of refunds or resolutions for substandard items.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Mixed; some customers note great value and fair prices (e.g., for sashes), but others report hidden fees like escalating restocking charges, double charging for delivery, and dissatisfaction with high costs (e.g., $1300) for damaged or low-quality items.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned; reviews note that the company handles tent and item setup, but customers have reported needing to clean stains and food residue from tables, benches, and chairs themselves.

Location

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