Professional Party Rentals - Asheville

(4.8)

17 reviews

About This Wedding Arch Rental Service

Professional Party Rentals (PPR) in Asheville specializes in event rentals including tables, chairs, linens, tents, and other wedding essentials. Customers frequently praise the company's flexibility for last-minute requests, reliable on-time delivery, high-quality clean items, and excellent customer service, particularly from staff like Allisa and Walker. They accommodated challenges like post-Hurricane Helene conditions and out-of-town returns. However, some negative experiences include incorrect installations (e.g., dance floor orientation), a pricing discrepancy requiring correction, and a broken table without replacement, leading to layout adjustments. Overall, PPR is recommended for weddings and events at private residences or venues, with easy communication and showroom access for selections.

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Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned or recommended in the reviews. Rentals focus on items like tents, linens, tables, and bar fronts instead.

⭐ Quality Rating

Unknown

📋 Delivery Time

No specific delivery or setup times for wedding arches are mentioned. General feedback highlights punctual, efficient, and on-time deliveries, with setups handled hassle-free even for last-minute or challenging locations like private residences.

📝 Common Complaints

No complaints specific to wedding arches are mentioned. General complaints include incorrect installation (e.g., dance floor placed sideways, reducing usable space), a pre-final payment price switch that required customer intervention to correct per contract, and delivery of a broken table without a replacement, necessitating last-minute seating adjustments. Some noted excessive labor upcharges.

📋 Rental Terms

Rentals are flexible with last-minute additions, short-notice reservations, and accommodations for difficult drop-off/pick-up times. Customers can view items in a showroom or online. Returns outside regular hours are possible for out-of-town clients. Contracts are legally binding, with one instance of a pricing correction enforced by customers. No specific guarantees for arches are mentioned, but overall service includes secure setup and careful handling.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Mixed; most reviews do not comment on pricing, but one negative experience cited a unauthorized price switch before final payment (corrected after customer insistence) and excessive labor upcharges relative to the value, especially given quality issues like a broken item. No specific pricing feedback for arches.

📋 Setup Tips

No setup, maintenance, or care tips for wedding arches are mentioned. General reviews indicate the company handles all setup professionally, including secure tent placement and efficient installation, with no customer involvement required.

Location

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