Party Reflections, Inc.

(4.5)
19 reviews

About This Wedding Arch Rental Service

Party Reflections is a rental company specializing in event items such as tents, tables, chairs, linens, china, and lighting, with a focus on weddings and corporate events. The Winston-Salem location receives predominantly positive feedback for professional customer service, particularly from staff like Jon Stewart and Ashley Herrera, who assist with planning, flexible adjustments (e.g., due to COVID), and smooth on-time delivery and setup. Inventory is described as extensive and high-quality. However, some reviews highlight issues with unexpected fees (e.g., labor, delivery, and damages charges) and refund policies in the Winston-Salem branch, contrasting with better experiences at the Greensboro location. No specific details on wedding arches are mentioned in the reviews.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No wedding arch styles or designs are mentioned or recommended in the reviews.

⭐ Quality Rating

Unknown

📋 Delivery Time

No specific average or typical delivery and setup times are mentioned; reviews generally describe delivery and setup as on-time, smooth, and professional, with setup and breakdown handled efficiently by the crew.

📝 Common Complaints

Unexpected additional fees (e.g., labor fees of $588, delivery fees of $200, late fees of $294, and non-refundable damages fees even for unbroken items); poor customer service from specific staff like Michelle; refusal to refund deposits for cancellations due to COVID; perceived monopolistic practices and taking advantage of customers in the Winston-Salem location.

📋 Rental Terms

Additional charges for labor, delivery, and late processing; non-refundable damages fees regardless of item condition; deposits (e.g., $121) not refunded for cancellations; flexibility in rescheduling due to circumstances like COVID or venue changes; orders can be placed as early as 6 weeks in advance, with some processed same-day or within 10 days.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Mixed; positive reviews imply good value through extensive inventory, helpful planning within budgets, and professional service justifying costs; negative feedback criticizes high additional fees (e.g., labor and delivery) as exploitative, especially in Winston-Salem, with comparable item pricing but hidden add-ons reducing perceived value.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned; general praise for the company's professional and efficient setup/breakdown teams, with staff like Jon providing layout guidance for tents and event flow.

Location

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