Le Luci Lighting and Design

(4.8)
33 reviews

About This Wedding Arch Rental Service

Le Luci Lighting and Design specializes in event rentals and installations, including lighting, draping, furniture, shelving, and decor such as greenery chandeliers, primarily serving weddings and events in areas like Wichita, KS, Kansas City, MO, and even Chicago. Customers highlight seamless delivery and setup processes, with services often extending to out-of-town events. The company offers customizable designs based on client visions and budgets, with deposits required to secure bookings. While most reviews praise the high-quality transformations and professional installations, a few note challenges with staffing and billing clarity.

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Additional Information

📋 Common Styles

Reviews mention styles such as greenery chandeliers, clean modern shelving for displays and bars, draping and pipe for head table backdrops, dance floor lighting installations, and bespoke furniture pieces; no specific wedding arch designs are explicitly described.

⭐ Quality Rating

Excellent

📋 Delivery Time

Delivery and setup are described as seamless and efficient, with examples including out-of-town transport from Wichita, KS to Kansas City, MO, and expedited additions like new chairs; no specific average times are quantified, but processes are noted for care, professionalism, and quick teardown.

📝 Common Complaints

Backing out of contracts due to staffing shortages without direct communication, disorganization in billing and payments (e.g., last-minute demands for additional fees), unprofessional behavior from former employees, and perceived prioritization of social media image over customer needs.

📋 Rental Terms

Bookings require deposits (e.g., $1000 to secure services); clients are advised to clarify cancellation policies and each payment in advance; services can include partial rentals if full installation is unavailable; the company handles design coordination with planners and may expedite inventory additions.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Generally viewed as reasonable and fair compared to other vendors in the KC area, offering good value for high-quality, custom transformations; however, some note it as expensive ('costs a pretty penny') for minimal items, suggesting alternatives for tight budgets, and one review deems it not worth the money due to service issues.

📋 Setup Tips

Ensure clear communication with the team for venue logistics; coordinate with a wedding planner for design purposes; be prepared for efficient setup and teardown by the professional team, which handles installations like draping and lighting with care; verify all payments and rented items in advance to avoid billing disputes.

Location

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