Lavender and Lace Event Rentals

(4.5)

26 reviews

About This Wedding Arch Rental Service

Lavender and Lace Rentals, led by Rachel, specializes in event and wedding rentals including decor items like arches, furniture, backdrops, and unique pieces such as champagne walls and lounge setups. Customers frequently praise the extensive and high-quality inventory, seamless delivery and pickup, and exceptional customer service with quick responses and accommodations for last-minute changes. Most reviews highlight reliable on-site setup, even in challenging conditions, and the ability to realize custom visions. One review noted initial issues with rescheduling and refund processing, which were ultimately resolved. Pricing is generally viewed as offering good value, with services available for weddings and events in areas like Cleveland.

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Additional Information

📋 Common Styles

The most common arch style mentioned is the 'circle arch', used as a wedding backdrop. Other designs referenced indirectly include custom setups like disco ball chandeliers and hedge walls, but arches are not extensively detailed beyond the circle style.

⭐ Quality Rating

Excellent

📋 Delivery Time

Delivery and setup are described as on-time and seamless, often handled on the event day with teams working extended hours if needed; no specific average time is quantified, but praise focuses on reliability and thoroughness, including pickup from venues.

📝 Common Complaints

The primary complaints involve delays in refund processing after cancellation (resolved after two months), unexpected delivery fees due to gas prices not outlined in the contract, and last-minute requests for customer pickup instead of delivery, particularly after rescheduling; these appear isolated to one review.

📋 Rental Terms

Reviews mention flexibility with rescheduling (initially allowed without issue, though one case led to complications), no strict policies on rescheduling or economic adjustments explicitly stated, accommodations for last-minute changes and additions to orders, and delivery/pickup included unless extra fees apply for changes like increased travel costs; full refunds are provided upon cancellation after resolution.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Customers generally praise the pricing as offering great value for the quality and variety of items, with specific mentions of affordable lounge setups and impressive inventory; one negative experience highlighted a $700 booking with disputes over extra fees, but overall feedback emphasizes worthwhile investment and no regrets on cost.

📋 Setup Tips

No specific setup, maintenance, or care tips are provided in the reviews; however, customers note the team's professional handling, including on-site adjustments like adding extra lights for evening events and ensuring perfection in outdoor setups under challenging weather.

Location

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