Happy Face Party Rentals

(3.8)

52 reviews

About This Wedding Arch Rental Service

Happy Face is a family-owned party rental business in Killeen offering items such as chairs, tables, bouncy houses, and slides. Reviews highlight reliable availability for last-minute needs, reasonable pricing, and products in good condition. However, experiences vary with delivery times, sometimes delayed or canceled unexpectedly. Customer service receives both praise for friendliness and criticism for communication issues and unprofessional responses. No specific mentions of wedding arches were found in the reviews.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No wedding arch styles or designs are mentioned or recommended in the reviews, which focus primarily on bouncy houses, slides, chairs, and tables.

⭐ Quality Rating

Good

📋 Delivery Time

Varies; some reviews report punctual early morning drop-offs and timely setups, while others mention delays of 45 minutes to over an hour after the scheduled time, with last-minute availability on short notice like 4 hours.

📝 Common Complaints

Late or unreliable delivery (e.g., arriving after the event started or over an hour late), poor communication (e.g., lack of updates or responses), rude and unprofessional owner responses (e.g., threats to retrieve equipment or dismissive tones), unexpected cancellations despite deposits and confirmations, and missing accessories like hose sprayers for slides.

📋 Rental Terms

Full payment required to reserve items (first-come, first-served basis without holds); deposits are charged in advance; extra fees apply for delivery beyond 10 miles; no prorated fees for late delivery; contracts may be controlled by the company without customer signatures; same-day cancellations are mentioned as an option by the business.

👥 Customer Service Rating

Fair

💰 Pricing Feedback

Generally positive; described as great, reasonable, accessible, amazing, and fairly priced, offering good value for money with no major complaints about costs.

📋 Setup Tips

For water slides or bounce house combos, a hose sprayer attachment may not be included, so customers may need to rig their own hose setup to spray water down the slide, which can be somewhat difficult.

Location

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