Genesis Party Supplies & Gifts

(3.6)

27 reviews

About This Wedding Arch Rental Service

Customer reviews for Genesis Party Supply, a party rental business, highlight mixed experiences primarily related to general party supplies like piñatas, tables, and chairs rather than wedding arches specifically. Practical details include proximity to venues (e.g., 10 minutes from some locations), advance payment requirements, and issues with delivery reliability. Positive notes mention affordable pricing and helpful staff in some cases, but several reviews report unprofessional service, delays, and refund difficulties. No wedding arch-specific details, such as styles or setup, are mentioned.

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Additional Information

📋 Common Styles

None mentioned; reviews focus on piñatas and tables/chairs rather than wedding arches.

⭐ Quality Rating

Unknown; no specific mentions of wedding arches or their quality.

📋 Delivery Time

Not specified for wedding arches; general complaints include delays in preparation (e.g., piñata not ready on pickup date despite ordering days prior) and unreliable delivery (e.g., driver claiming inability to find address).

📝 Common Complaints

Unprofessional staff and delivery drivers (e.g., lying about location, rudeness, aggression); delays in item preparation; difficulties with refunds; misleading business information (e.g., outdated bio after ownership change); cancellation of events due to unavailable items.

📋 Rental Terms

Advance payment required; refunds available but reportedly difficult to obtain (e.g., reluctance to return money after cancellation); no specific guarantees or policies for wedding arches mentioned.

👥 Customer Service Rating

Poor; multiple reviews describe rude, aggressive, and unhelpful interactions, including racial profiling claims and sabotage attempts.

💰 Pricing Feedback

Good prices for party supplies; one review notes affordability as a positive aspect.

📋 Setup Tips

None mentioned; reviews do not discuss setup, maintenance, or care for any items, including wedding arches.

Location

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