Gathered. Boutique Rentals & Events

(4.7)
34 reviews

About This Wedding Arch Rental Service

Gathered offers a variety of wedding decor rentals, including arches such as slatted and triangle designs, along with items like furniture, glassware, and table accents. Customers frequently praise the professional delivery and setup services, which are described as timely and hassle-free, eliminating the need for self-setup or teardown. Rentals can be picked up via will-call or delivered for an additional fee, with options for customization and quick quote revisions. However, some experiences highlight issues with item cleanliness, communication inconsistencies, and rigid pickup scheduling. Overall, the service is appreciated for enhancing events, though potential renters should confirm details on sanitation and timelines.

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Additional Information

📋 Common Styles

Philip Slatted Arches Backdrop and double triangle arch are the most commonly mentioned styles, often used for head tables, backdrops, or ceremony arches.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery and setup are typically described as on-time and swift, with no specific average time mentioned; teardown is also handled efficiently without additional customer effort.

📝 Common Complaints

Issues with item cleanliness (e.g., spotty glassware and lipstick residue requiring manual cleaning), communication inconsistencies via email, rigid pickup scheduling leading to mix-ups, pressure to upgrade rentals at higher costs, and poor warehouse parking and accessibility.

📋 Rental Terms

Rentals include a $65 cleaning fee for items like glassware, which are sanitized but not wiped due to health codes; items are washed off-site by another kitchen. Will-call pickup is available with assigned days and times, and changes may incur extra fees (e.g., $45 for alternate pickup). Delivery and setup services are optional add-ons, with flexibility for quote edits but potential frustration over cancellations or upgrades close to the event.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Many customers find the pricing worthwhile for the quality and convenience, describing it as a valuable investment that enhances events without added hassle. However, some feedback notes frustration over upselling to more expensive options (e.g., double triangle arch costing twice as much) and additional fees for schedule changes, leading to perceptions of prioritizing profit.

📋 Setup Tips

Customers report needing to manually wipe glassware to remove spots or residue before use, as the company does not due to health codes. For arches and decor, professional delivery and setup are recommended to ensure proper placement, with teardown handled by the team to avoid customer involvement.

Location

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