EventAccents

(2.3)
3 reviews

About This Wedding Arch Rental Service

Customer reviews for this wedding arch rental business are predominantly negative, with multiple accounts highlighting poor customer service, unauthorized post-event charges (e.g., $850+ for alleged damages or incomplete teardown), and unclear expectations around setup and teardown responsibilities such as storing cushions and accounting for minor missing items. One review praises the staff as friendly and notes on-time setup. Practical details include rentals covering wedding supplies like tables, chairs, and cushions, with high costs (thousands of dollars) and potential for unexpected fees; potential customers should clarify all terms upfront to avoid disputes.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No specific wedding arch styles or designs are mentioned in the reviews.

⭐ Quality Rating

Unknown

📋 Delivery Time

One review mentions setup was completed on time, but no average or typical delivery and setup times are detailed.

📝 Common Complaints

The most common complaints include poor customer service (e.g., rude treatment, arguing with customers), unauthorized charges to credit cards after the event without notice or invoice, lack of communication about teardown expectations (e.g., storing cushions indoors, breaking down tables and chairs), and perceived unfair penalties for minor issues like missing glasses or trays.

📋 Rental Terms

Reviews mention requirements to tear down tables, chairs, and store cushions indoors overnight; failure to do so or minor missing items (e.g., glasses, trays) can lead to additional charges without prior consent, email, call, or detailed invoice. High rental costs (thousands of dollars) are noted, with post-event billing occurring up to a week later.

👥 Customer Service Rating

Poor

💰 Pricing Feedback

Feedback is largely negative, with complaints about unauthorized extra charges (e.g., $850+ without consent) diminishing perceived value; customers advise spending more on professional alternatives, while the high base rental costs (thousands of dollars) are seen as not worth the poor experience.

📋 Setup Tips

Reviews imply that customers are expected to fully tear down rented items like tables and chairs after the event and store cushions indoors to avoid overnight exposure; accounting for all items (e.g., no missing glasses or trays) is crucial to prevent disputes or charges.

Location

Other Wedding Arch Rental Services in Honolulu