Event Rentals by Rothchild

(4.4)

52 reviews

About This Wedding Arch Rental Service

Rothchild Rentals provides event rental services including tents, dance floors, chairs, tables, linens, bars, and related equipment for weddings and parties. Customers frequently praise timely delivery, professional setup (often the day before events), and upfront pricing with no hidden fees. Setup for larger items like tents can take 5-6 hours, and takedown is typically efficient. While quality is generally rated highly, occasional issues include miscommunications on setup details, positioning errors, and strict no-refund policies for order changes. Customer service is mostly described as helpful and responsive, though isolated complaints highlight unprofessional handling in specific cases. Pricing is viewed as competitive and value-driven compared to competitors.

Sumarizado pelo Grok

Additional Information

📋 Common Styles

No wedding arch styles or designs are mentioned or recommended in the reviews; the feedback focuses on other rentals like tents, dance floors, and tables.

⭐ Quality Rating

Good

📋 Delivery Time

Delivery is generally on time or early, with setup for tents taking 5-6 hours; larger setups are often completed the day before events, and takedown occurs promptly afterward (e.g., early morning).

📝 Common Complaints

Miscommunications about setup details (e.g., subfloor meaning a raised platform instead of a protective layer), incorrect positioning of rentals, accidental damage to property during delivery, strict no-refund policies for order amendments, poor condition of some items like round tables, and issues with tent placement or partial refunds for unused items.

📋 Rental Terms

Upfront payment is required, with no refunds issued for order changes or unused items even if not set up; delivery fees apply (e.g., $300 mentioned in one case); no hidden fees, with pricing including tax and delivery; last-minute additions are accommodated without issue.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Customers describe pricing as great, modest, and better than competitors, with no hidden fees or surprise charges, providing good value for money; some note it's upfront and straightforward.

📋 Setup Tips

No specific setup, maintenance, or care tips for wedding arches are mentioned; for tents and dance floors, ensure clear communication on placement and leveling needs in advance, as setup can take 5-6 hours and may require a subfloor clarification to avoid raised platforms if undesired.

Location

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